Welcome to FrontierMetals.ca (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, or engage with our services.
We are committed to protecting your privacy and handling your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.
1. What Information We Collect
We may collect the following types of personal information when you visit or interact with FrontierMetals.ca:
a) Personal Identifiable Information (PII):
- Full name
- Email address
- Phone number
- Mailing address (if provided)
- Company name (if applicable)
- Any other information voluntarily submitted via contact forms, email, or over the phone
b) Technical & Usage Data:
- IP address
- Browser type and version
- Device type
- Pages viewed, time spent on pages
- Referring websites
- Location (based on IP)
This information is collected automatically through cookies, log files, and analytics tools (such as Google Analytics).
2. How We Use Your Information
We use your personal information to:
- Respond to inquiries and quote requests
- Provide, improve, and personalize our services
- Schedule scrap metal pickups or deliveries
- Send you updates or service-related emails
- Comply with legal or regulatory obligations
- Prevent fraud and ensure website security
We do not sell, rent, or lease your personal information to third parties.
3. How We Share Your Information
Your data may be shared in the following situations:
- Service Providers: With trusted third-party partners who help us operate our website, run analytics, or fulfill services (e.g., email platforms, logistics).
- Legal Requirements: If required by law, regulation, subpoena, or court order.
- Business Transfers: In the event of a business merger, sale, or acquisition, your information may be part of the transferred assets.
All third-party partners are obligated to keep your data secure and confidential.
4. Your Rights & Choices
As a Canadian resident, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Withdraw your consent at any time
- Request deletion of your personal data (subject to legal limitations)
To exercise any of these rights, please contact us at: privacy@frontiermetals.ca
5. Cookies and Tracking Technologies
We use cookies and similar tracking tools to improve your browsing experience and analyze traffic. Cookies may:
- Remember your preferences
- Track session data
- Enable remarketing ads via platforms like Google or Facebook
You can manage cookie preferences in your browser settings. Note: disabling cookies may affect the website’s functionality.
6. Data Security
We implement industry-standard measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption
- Firewall protection
- Restricted access controls
- Secure storage systems
Despite our best efforts, no method of transmission over the internet is 100% secure.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, partner services). We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any personal information.
8. Children’s Privacy
FrontierMetals.ca is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information to us, please contact us so we can delete it.
9. International Data Transfers
While our business primarily serves Canadian residents, any data processed outside Canada (e.g., via cloud services) will be handled in accordance with Canadian privacy standards and international data protection principles.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: privacy@frontiermetals.ca